Shipping policy

Shipping Policy

Domestic Shipping (Germany)

We offer various shipping options based on the quantity of PAPES ordered. The shipping costs within Germany are as follows:

  • 1 PAPE: €1.60

  • 2-3 PAPES: €2.00

  • 4-6 PAPES: €3.00

  • 7-12 PAPES: €4.20

  • More than 12 PAPES: €6.00

Shipping Time: The typical delivery time within Germany is 1 to 3 business days, following standard DHL delivery times. Orders are processed and shipped within the specified timeframe after order confirmation.

EU & International Shipping

We offer shipping to all EU countries and international destinations. The shipping costs for EU and international orders are as follows:

  • 1-3 PAPES: €4.00

  • 4-6 PAPES: €7.00

  • More than 6 PAPES: €17.00

Shipping Time: Delivery within the EU typically takes 3 to 7 business days, and international orders may take between 7 to 14 business days, depending on the destination and customs procedures.

Shipping Cost Calculation

Shipping costs will be displayed and properly calculated at checkout once you enter your address. This ensures accurate shipping fees based on your destination and the size of your order.

Order Processing and Fulfillment

  • Pre-Orders: All pre-orders are processed and shipped within 3 days of the scheduled drop date.

  • Normal Orders: Normal orders are processed and shipped within 5 days of order confirmation.

We strive to ensure that your order is packaged securely and shipped promptly.

Customs and Import Duties

For orders outside of the EU, please note that customs duties, taxes, or other import charges may apply, and these are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

Delivery Issues and Delays

While we do our best to adhere to the estimated delivery times, unforeseen circumstances may cause delays. In the event of significant delays, we will notify you promptly and provide options, including the possibility of canceling your order for a full refund.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at love@papes.art. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed.

For questions or concerns regarding shipping, please contact us at love@papes.art.